At Kapish, we are always looking for ways to improve and provide premium products and services to our customers. We are pleased to announce that we have updated our Kapish Product Licence Agreement which applies to future product purchases and support and maintenance renewals.
Through feedback and consultation, we know customers want more choice in how you purchase products, so our new agreement caters for perpetual and subscription models to meet the need of every customer.
We’ve also heard you say it would be easier if we have one licence agreement which covered product support. We’ve listened, and now the updated Kapish Product Licence agreement covers both.
The new agreement is effective, 1 October 2019 and will be the agreement for new product purchases and support and maintenance renewals.
We expect you have a few questions about what this means for you, so we’ve answered a few here. Should you have any more queries, please contact us here.
So what does this mean if I have a product purchased with the previous End User Licence Agreement (EULA) and Maintenance and Technical Support agreement?
The agreements issued with your previous purchases and support and maintenance renewals will remain valid. This agreement will become effective on the next support and maintenance renewal period.
Will the level of support and maintenance change with this new agreement?
No. The levels of support and maintenance have not changed with the new agreement. They have simply been combined into one master licence agreement which covers support and product maintenance.
I have purchased products through a Reseller, will this change affect me?
The new licence agreement is for the product purchased, regardless of who you purchased from. When you next purchase a product and/or renew your support and maintenance, this agreement will take effect. The process in place for support queries and receiving product updates remains the same.
Can I still evaluate products?
Of course. We’d love you to. We know that buying a product is a big deal and you want to make sure it’s going to work for your Organisation. Product evaluations are not impacted by this new licence agreement and will continue to be a valuable practice by Kapish to make sure customers can try before they buy and are confident with their purchase.
Want to know more about our products and how they can help your Organisation maximise its Content Manager investment? Contact the Kapish team for a chat.