Common Problems


Turn insights into actions with LeanIX SMP

SaaS adoption is on the rise and not slowing down anytime soon. SaaS applications enhance productivity, scalability, and corporate agility. However, a sprawling SaaS portfolio also creates complexity for IT, security, compliance, finance, and procurement teams. SaaS Management includes all the practices necessary to help your business grow with best-in-class SaaS while managing the costs and risks.

The LeanIX SaaS Management Platform (SMP) will help your business optimize the cost and productivity of your SaaS investments so you can focus on innovating.

Automatically discover your entire SaaS portfolio

  • Integrate with all the key enterprise systems such as SSO, financial, expense management, contract management, cloud access security
  • Obtain an up-to-date overview of each discovered SaaS application, incl. members, usage, invoices, and contracts
  • Be automatically alerted when new applications are added
  • Stay on top of your SaaS portfolio and add accountability by identifying business owners of each application

Optimize SaaS usage, spend, and productivity

  • Track application usage patterns and identify underutilized purchases
  • Make strategic decisions about whether to improve adoption or decrease the number of licenses
  • Determine ROI on the most costly applications (e.g. Office 365, Salesforce, Workday, etc.)
  • Rationalize SaaS contracts without any negative impact on the business outcome

Plan and develop an effective renewal process

  • Develop and establish an internal process, as well as business ownership for newly discovered SaaS applications
  • Implement a process for cross-departmental license recycling, and only deploy or upgrade new applications or upgrade licenses when needed
  • Proactively prepare for contract re-negotiations with renewal calendar and custom alerts
  • Negotiate better deals with detailed insights into product usage

Establish SaaS security and governance

  • Document the security posture to track and monitor that SaaS applications comply with your organization's policies
  • Ensure application compliance with CCPA, GDPR, ISO 27001, PCI, and SOC2
  • Identify and rationalize non-compliant SaaS applications that pose a security risk

Automated transparency is the starting point for value stream optimisation

The service catalog provides a clear and precise inventory of the organisations’ services, which can be further expanded to understand any dependencies and risks, from both a technical and business operations perspective.

LeanIX Value Stream Management (VSM) automates service documentation, freeing up your DevOps teams so they can resolve incidents faster, conduct thorough impact analysis, and avoid architecture drift. VSM increases cross-team visibility, fosters an culture of ownership and accelerates the onboarding experience of your new joiners.

Stay on top of your service landscape

  • Establish a central service catalog by discovering services, teams, libraries, and vulnerabilities across your DevOps toolchain. Leverage our APIs to easily add custom integrations.

Provide end-to-end visibility

  • From products to services and teams, easily understand the dependencies across your product architecture and share this knowledge across departments.
  • Use our GraphQL API to export data from the service catalog and seamlessly embed VSM into your DevOps toolchain.

Establish a focused catalog

  • Map data sources from multiple systems to specific services and create a 360 degree view.
  • Avoid clutter by simplifying your service catalog view to focus on relevant information.

Understand your runtime environments

  • Know in which environments services are hosted, whether they are tagged correctly and how frequently they are deployed. For example, by extracting data from your Kubernetes clusters.

Promote full-service ownership

  • Uncover actionable insights for each service, such as business and technological context, ownership, deployments, and metrics, to efficiently manage your service landscape.

Assess and improve the quality of your service catalog

  • Glance at a central view of your overall workspace health, including a snapshot of your Integration status and service catalog quality, providing the ability to focus in on where further attention is required via your next most valuable step link and generate value based on available health data points.

Navigate your APIs in a dedicated catalog

  • Promote API reuse and standardisation by making them centrally accessible in your API catalog.
  • Drive API maturity and a better understanding of your service architecture by capturing which services are connected and how.

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