Process transformation is essential for businesses to stay competitive and meet the changing demands of their customers and markets.

It can lead to significant improvements in productivity, quality, and overall business performance. It involves rethinking and redesigning an organisations core processes to improve efficiency, effectiveness and adaptability and typically involves:

• Identifying goals or a business case for what you want to achieve, such as cost reduction or faster turnaround time or happier customers.
• Understanding how current processes work and identifying bottlenecks, inefficiencies and areas for improvement.
• Amending processes or redesigning them to streamline the business activities leveraging best of breed BPM solutions, modern IT systems and best practices.
• Ensuring improved transparency and identification of process risks and controls in order to comply with regulation or to improve risk mitigation across key processes.
• Implementing the changes and providing your employees with a capability uplift to support ongoing improvements to processes.
• Last but not least, monitoring process performance and tracking process improvement initiatives to ensure new processes are delivering the desired results.

At Kapish, one of the most recurring challenges we see is engagement and process change action.  The impact that changes to a process can have on the bottom-line and on productivity can be substantial but the people adoption part is the most challenging. Kapish can assist to establishing a clear communications & change strategy to drive and embed change. A strong strategy can help identify:

• What aspects of an organisation’s culture might impede or help change? 
• What is changing in how to model, consume and report on processes? 
• What is the gap between current and future state? 
• The risks that could derail the implementation? 
• How stakeholders will be impacted? 
• Is there a need for capability uplift? 
• Where there will be resistance? 
• What are the benefits for each stakeholder group? 
• What the organisation needs to do to support the stakeholders? 

At Kapish, the overall goal is to work with our customers to develop a 12 month roadmap and confirm the more detailed set of goals to reach process maturity. There may have been some challenges that popped up in the month post implementation of SAP Signavio so we want to do everything we can to help remove or mitigate those challenges and ensure that you are maturing with the adoption and process transformation initiatives you are driving.

Download the attached brochure for more information on how Kapish can support your process transformation initiatives.

Authors: Janine Larder, BPM Delivery Lead & Marianne Vosloo, Head of Strategic Transformation & EA Delivery