There are some changes coming in the near future to the way that support cases or requests are logged and managed with Kapish.

Our existing support portal, Desk, is being decommissioned by the vendor, so we will be migrating all of our support cases (including historical cases) managed within Desk, into our corporate ServiceNow solution, CitadelNow.

What does this mean for you?
Customers whose support cases are currently managed in CitadelNow won’t be impacted by this change.  However, customers whose support cases are managed in Desk will see some changes when you log, view and manage your support cases.

All customers can still use the [email protected] email address to raise cases.

When is this happening?
This change will occur by late February 2020, and we’ll be in touch over the coming weeks to provide some additional information to help prepare your organisation and outline what you can expect.

If you have any questions or concerns, please let me know, or contact our support desk at [email protected].